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Selected Quotations
Whenever an individual or a business decides that success
has been
attained, progress stops. Thomas J.Watson Jr.
Federations work better than monolithic organizations
because, along with strength, they offer the degree of flexibility we need to deal with
these turbulent times.
Warren Bennis
Purpose is the central ingredient of power. Powerful
people and
organizations have a strong, sometimes even skewed, sense of purpose ... a strong point of
view is worth 80 I.Q. points. Michael D. Eisner
[T]he dominant competitive weapon of the 21st century
will be the education
and skills of the work force.
Lester Thurow
If you are planning for one year, grow rice. If you are
planning for 20
years, grow trees. If you are planning for centuries, grow men.
Chinese Proverb |
organizations: culture, change and behavior
"I believe we shall soon think of the leader as one who can organize the
experience of the group
It is by organizing experience that we transform experience
into power ... The task of the chief executive is to articulate the purpose which guides
the integrated unity which his business aims to be. The ablest administrators do not
merely draw logical conclusions from the array of facts of the past which their expert
assistants bring to them; they have a vision of the future."
Mary Parker Follett
- Series appearing in Forbes ASAP, August 25, 1997, "How the West Kicked Butt--From
pathbreaking new products to billionaires by the bushel, the West is pulling away.
Why?" (Forbes ASAP, August 25, 1997). "Historians will be
correct to record the years 1971 and 1972 as the Great Westward Shift. That's when it
became hardwired that California and the West would begin to outperform the rest of the
United States economically. A big hint was dropped in late 1971 when Intel ran an ad in
Electronic News announcing the 4004, the world's first microprocessor. George Gilder
rightly claims that the most consequential product in the second half of the 20th century,
ahead of jet aircraft, is the microprocessor."
- An Interview
with Chris Argyris - by Joel Kurtzman (Strategy & Business, First Quarter
1998) "In Professor Argyris's view, as articulated in "Knowledge for
Action" (Jossey-Bass, 1993), one of his many books, there are two types of
organizations, which he calls Model I and Model II. Though they may look the same from the
outside, these two types differ significantly in the way they learn and, as a result, in
their ability to perform over time and compete.
Model I organizations have institutionalized a
form of self-censorship that is defensive and limits real communication. Instead of
telling the truth, people in Model I organizations, which Professor Argyris believes make
up the majority of businesses, express only those views that the institutional culture
deems appropriate. If individuals working in Model I companies believe they will be
penalized for conveying bad news at a department meeting, for example, they will refrain
from doing so.
As a result, the organization will receive what
Professor Argyris calls "invalid" knowledge about its condition. When that
happens, companies find themselves drifting further and further from reality. And when
they get into trouble, they often do not understand why. Because self-censorship does not
go away when a company is in distress, the ability of the business to repair itself is
impeded by the same forces that got it into trouble in the first place.
Model II companies, on the other hand, manage
their conversations better. Rather than censor knowledge, they have found a way to promote
it and get it heard. Model II companies -- of which there are very few, in Professor
Argyris's view -- differ from Model I organizations because they deal in valid knowledge.
As a result, they are able to assess reality more correctly and solve problems as they
occur.
All of this explains why Model I and Model II
companies differ markedly in the way they learn. Since Model I companies are not dealing
with knowledge as effectively as Model II companies are, they are less likely to
understand true cause and true effect.
. . .
Creating Model II companies takes work and discipline.
People must feel secure about offering information, meaning that organizations must be
transformed into places where it is safe to tell the truth.
When that happens, managers can go about their
real business, which is managing a company's knowledge, through its people."
- "Two Scenarios for 21st Century
Organizations: Shifting Networks of Small Firms or All-Encompassing 'Virtual
Countries'?" by Robert J. Laubacher, Thomas W. Malone, and the MIT Scenario
Working Group, Sloan School of Management, Massachusetts Institute of Technology, January
1997 "Will organizations in the future be much larger, much smaller, or not very
different in size from the organizations we know today?"
books
- "Knowledge
Management and Organizational Design" (Resources for the Knowledge-Based Economy),
by Paul S. Myers (Editor), paperback (Butterworth-Heinemann 1997). "[U]nique
compilation of articles and book excerpts that describe how the form and management of an
organization shapes its levels of knowledge transfer, innovation, and learning. The
collection draws on fifty years of management thinking to address key challenges facing
knowledge-intensive companies. The selections are concise, clearly written, and combine
rich frameworks with examples drawn from real management experience. Issues discussed
include decision making, organizational structure, innovation, strategic alliances,
managing knowledge workers, and power relations. Knowledge Management And Organizational
Design represents a variety of disciplines and approaches providing complementary answers
to a critical set of knowledge management dilemmas. Knowledge Management and
Organizational Design is useful and informative reading for anyone with a management task
of any size or dimension." Midwest Book Review. Buy this
from Amazon.com . . .
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Last updated:
August 05, 2008 |